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Dear Friends and Clients,

I've just returned from a wonderful Spring break spent at Jack and Wendy Volhards' annual dog training camp. While the camp in the Virginia Blue Ridge was a new experience for me, this was the 31st year for this intense 5-day program.

A few camp participants were ordinary pet owners, like me. But many were obedience instructors or accomplished dog handlers who come back each year to deepen their knowledge of the Volhard Motivational Method. The heart of that Method is the conviction that positive reinforcement is the most effective way to teach both dogs and their handlers.

As the week progressed, Lindy, our Chesapeake Bay retriever, and I both became less awkward in the training rings. At the same time, I kept noticing ways in which positive dog training reflects recent thinking about leadership.  In the spirit of having fun while revisiting some familiar management topics, that is what I’ll write about in this issue.

Warm wishes,
Bev


Positive Reinforcement
Works for Dog Trainers
And for Managers, Too

April 17, 2007 * Number 58

In the old days, dog trainers relied heavily on “corrections.” The idea was to apply negative reinforcement – like jerking a choke collar or saying “no” in a harsh tone of voice – every time the dog moved in a way the trainer didn't like.

In the same bad old days, many executives preferred a command and control style of management. They would issue orders and punish workers who failed to comply.

For both dogs and employees, heavy reliance on negative reinforcement was effective to some degree. But it didn't encourage learning and it created much unnecessary misery.

In recent years, researchers have shed light on how learning actually occurs, and numerous studies have demonstrated that positive reinforcement usually works better than punishment in inducing both people and dogs to perform.

The techniques of positive dog training are based on some of the same principles as the latest management theory. If you are looking for new inspiration while you manage your team or encourage your colleagues, consider some of the positive strategies employed by the new breed of successful dog trainers:

  • Offer praise frequently. The positive training movement took off about 30 years ago, when the Monks of New Skete demonstrated that heavy reliance on praise can result in dogs that learn quickly and behave beautifully. They wrote in How to Be Your Dog’s Best Friend that praise is “the cornerstone of any successful dog-owner relationship.” In their view, praise is not just a reward for good behavior. Rather, it “is virtually an automatic reaction,” reflecting “an attitude toward the dog.” The Monks advocate appropriately calibrated praise every time something – no matter how small --goes well in the training process.

  • Correct rarely.  The Volhards suggest that you say “no” only when a dog commits a felony, like biting.  This is consistent with research suggesting that too much negative feedback can make a workplace toxic and inefficient. For example, one massive study suggests that the in the most productive departments positive feedback occurs at least three times more frequently than negative feedback.

  • Be consistent. Successful training requires that you treat your dog in a predictable and uniform manner. If you change the rules with the circumstances, your dog may become confused and you may be embarrassed. For example, if you think it's delightful when your dog jumps up to kiss you on the face, expect that Rover may also jump up on your visiting mother-in-law.

  • Communicate clearly. If your dog won't do what you want, first assume that the problem is in the way you are communicating your expectations. Use your body language and your tone of voice to underscore your intentions. Look carefully at ways you may be unknowingly rewarding or discouraging specific behaviors. If, for example, you sound and look angry when you call “come,” you shouldn't be surprised if Rover is reluctant to approach you.

  • Make it interesting. If a behavior is fun, dogs will want to do it again. If, however, a task feels boring or unpleasant, they will be slower to learn it. Your attitude will go a long way in making a routine task feel like fun.

  • Embrace Zen and the art of dog training. To be effective, the trainer must be totally involved in the moment. If the trainer is focused and centered, the dog is likely respond. But the dog will know when the trainer is distracted, and the learning experience will suffer.

  • Don't try one size for all dogs. Human resource specialists use assessment tools to explain the style and skills of specific employees. And increasingly dog trainers are using assessment tools to identify the traits of individual dogs and adjust their teaching methods accordingly. The Volhards, for example, have developed a quiz by which owners can evaluate the degree to which their dogs display basic prey, pack and defense drives. When you have a better understanding of what makes Rover tick, you will be better able to shape a training program that works.

  • Want to Read More About
    Positive Dog Training?

    Below are brief descriptions of two books, as well as links that will allow you to buy the books directly from Amazon.com. For reviews of these and other helpful books, along with Amazon links go to: ClearWays Books and Services. If you buy a book this way it will contribute to the cost of distributing Bev’s Tips, and be much appreciated.

    How To Be Your Dog’s Best Friend, by The Monks of New Skete, Revised and Updated Edition, 2002.

    This influential book combines how-to training suggestions with an exploration of the spiritual connection between dogs and their owners. Your dog, the Monks say, “can provide you with a unique access to the natural world, helping you to expand your capacity for aesthetic appreciation, warmth, and enjoyment.”

    The essence of the Monks' approach is constant verbal and physical praise. They approve of food treats to reward compliance with specific commands, like “sit.” But they particularly encourage frequent verbal praise. “All great trainers,” they say, “ animate their dogs by talking in happy, peppy tones, employing key affectionate phrases, and using the dog's name frequently.”

    The book is an interesting read, as well as a useful introduction to the specifics of modern training.

    Dog Training for Dummies, by Jack Volhard and Wendy Volhard, 2005.

    I'm always reluctant to buy “Dummies” books because I don't like the negative view of readers implied by the series name. After learning about the Volhards, however, I overcame my reluctance and was pleased to purchase their dog training guide.

    The book provides an excellent overview of the Volhard positive training method, combining clear discussions of theory with specific guidance about teaching important commands. It explores what makes dogs act like dogs, and offers numerous detailed suggestions about how to have a happy, healthy and well behaved dog.

    On the topic of having Rover come when you call him, they suggest:
    •  Exercise, exercise, exercise. Think about what dogs were bred to do, and recognize that lack of necessary exercise is often why dogs run off.
    •  Whenever your dog comes to you, be nice to him. One of the quickest way to teach Rover to avoid you is to punish him or do something unpleasant when he approaches.



    Are you looking for a coach or speaker? Bev does one-on-one executive coaching in person or by phone, and she is available to speak about a broad range of issues related to your work life. Visit her website at www.ClearWaysConsulting.com or email to Bev directly. Bev is associated with Executive Coaching & Consulting Associates.





    Bev’s Tips for a Better Work Life is published on the first and third Tuesday of each month by Beverly Jones, a lawyer and former executive who coaches accomplished leaders and professionals to bring new direction and energy to their work lives.

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