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Dear Friends and Clients,

How many meetings have you attended during your professional career? For how many hours? And how many of those hours were wasted?

If you’re like most of us, you probably feel as though you have frittered away hundreds or thousands of hours sitting in meetings when you could have been doing real work.

But then there is the viewpoint of former Intel Chairman Andy Grove, who reportedly said that calling business meetings a waste of time is like saying that “the canvas is the biggest waste of time to a painter – because he stands in front of it all day.”

The inescapable truth is that meetings are an essential tool for managing any kind of organization. And for most professionals it’s intrinsic to what we do. But if we can’t escape the need to meet, at least we can assure that the meetings we run are as effective as possible. So in this issue I’ll offer tips on running productive meetings.

Warmly, Bev


Focusing on the Basics
Can Help You to Run
Meetings That Work

February 7, 2006 * Number 31

The meetings that shape our professional lives typically bring people together for some kind of collaborative work process. They are important because they provide an opportunity for various players to ask questions, to brainstorm, and to share expertise and perspective. They keep projects moving forward and they also provide a forum where people can raise problems, discuss issues and clarify misunderstandings.

Good meetings can promote teamwork, energize participants and shape the culture and value of an organization. And strong executives often understand that the meetings they run are among their most powerful management tools.

If you’re interested in sharpening the meetings that you chair, consider these suggestions:

  • What’s the point? Before you send out the invitations, be clear in your own mind about your goals in calling the meeting.

  • Shape it up. Even informal meetings need to have a structure, including at least:
      •  An opening, in which you, the leader, state the purpose and the desired outcome,
    •  A middle, in which discussion moves each agenda item at least a baby step forward, and
    •  A closing, when you sum up the conclusions, action items and assignments, and perhaps allow some discussion of additional next steps.

  • Set it up. For a successful meeting, you may have to be aggressive about informing and reminding participants of the details. Even if it’s a regular meeting and everybody should know the drill, specify the date, day, time and place, and remind invitees at least once again at the last minute. If you’re using email for invitations or reminders, put the details in the subject line.

  • Have an agenda. A written list of discussion items is usually helpful in keeping the meeting on target. If the meeting involves complex issues or requires some preparation, send out the agenda in advance. You can structure participation by not only delegating agenda items but also suggesting time limits for each item.

  • Warm it up. There’s a legitimate social component to many meetings, and you may better achieve your goals if all the participants feel engaged and comfortable about offering comments. You can address some social needs and set a warm tone for the event by devoting the first five or ten minutes to a warm-up phase, in which everyone is invited to offer information, suggestions or concerns. This can be as simple as brief introductions, or include one-minute answers to a question like: “What is your most important current project?”

  • Be on time. Invitees will behave more responsibly if they know that your meetings both start and end on schedule.

  • Listen. The leader’s demeanor sets the tone. Treat all participants with courtesy, give speakers your full attention and don’t work on other projects while the meeting is going on. If you’re having trouble staying focused, try writing notes of the proceedings.

  • Take notes. Every meeting needs to have somebody designated to keep a record, at least of key conclusions and assignments.

  • Say thanks. Show that you genuinely appreciate participation, and thank people for their contributions. Thank everybody at the close of the meeting.

  • Follow it up. After the meeting, see that both participants and invitees who couldn’t attend get a copy of the notes. Be sure that assignees have everything they need and are actually moving forward. If nothing seems to come of your meetings, people will lose interest and stop taking them seriously.

  • Set the rules. Regular meetings will flow more smoothly if everybody understands the ground rules, addressing matters like:
      •  Attendance,
    •  Promptness,
    •  Participation,
    •  Cell phones or other interruptions, and
    •  Confidentiality.

  • Shake it up. If you chair a regular meeting, look for ways to vary the routine. If you change the pattern, new people may speak up, new ideas may emerge, and the discussion won’t feel so stale. Consider:
      •  Special refreshments.
    •  A change of venue, ranging from a festive or informal setting for special times, to site visits that allow participants to focus on specific issues.
    • Outside speakers, including experts invited to share special knowledge, or consultants asked to express messages that you can't or don't want to deliver.

Want to Read More About
Running Effective Meetings?

Below are brief book reviews, as well as links that will allow you to buy the books directly from Amazon.com. For reviews of other helpful books, along with Amazon links, go to: ClearWays Books and Services. If you buy a book this way it will contribute to the cost of distributing Bev’s Tips, and be much appreciated.

The Manager’s Guide to Effective Meetings, by Barbara J. Streibel, McGraw-Hill, 2003.

This guide is part of McGraw-Hill’s Briefcase Series, intended to give practical information in a succinct, friendly and informal style. While much of the information is pretty basic, the author also offers suggestions for stimulating discussion, handling problems and using technology, including virtual meetings.

Streibel does hit hard on one important key: before you schedule your meeting, consider your purpose. Ask yourself, each and every time: What do you want the meeting to do?

Also, Streibel says, if you want participants to consider your meetings to be real work you must communicate, communicate, communicate. Part of your role as meeting leader is to spread the word about any decisions, actions and accomplishments flowing from the meeting. And all stakeholders should be kept informed of progress on action items.

Click here to buy this book.

Organized for Success, by Stephanie Winston, Crown Business, 2004.

This is a readable, intriguing little business book already mentioned more than once in Bev’s Tips. The author has shadowed a number of CEOs and other successful executives, and in this book she shares many of the techniques and practices that she observed.

Winston provides an overview of various approaches to getting organized and offers detailed anecdotes about how CEOs keep their calendars, manage their ToDo lists and sort their information.

On the topic of running meetings, she says that executives’ behavior suggests that there are 6 keys to an effective meeting:
  •  Have a written agenda.
•  Begin and end on time.
•  Take strong leadership.
•  Leave nothing hanging.
•  Take meeting notes.
•  Follow up on all outstanding matters.
Click here to buy this book.





Do you need a speaker for your meetings? Bev is available to speak about a broad range of issues related to productivity. To learn more, visit her website at www.ClearWaysConsulting.com
or email to Bev directly.





Bev’s Tips for a Better Work Life is published on the first and third Tuesday of each month by Beverly E. Jones of ClearWays Consulting, LLC.   Bev is a lawyer and former executive who now coaches accomplished CEO's, public afffairs executives, and other professionals to bring new direction, energy and enjoyment to their work lives.

Copyright ©2006, ClearWays Consulting, LLC  & Beverly E. Jones

All rights in all media reserved.  However, the content of Bev’s Tips for a Better Work Life may be forwarded in full without special permission on the condition that (1) it is for non-profit use and (2) full attribution and copyright notice are given.  For other uses please contact Bev Jones.

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