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Dear Friends and Clients,

My colleague, Ray Ivey, liked to entertain company gatherings with a stand-up routine that poked fun at both public and corporate political activities. “The most important thing in politics,” he'd say, “is sincerity. When you can fake that, you have it made.”

One reason the line was funny is that, at some level, we understood that sincerity is difficult to fake and yet we knew so many examples of people pretending to be sincere.

Our CEO also had a favorite line. He'd use it after meeting with insincere politicians, unctuous trade association executives or middle managers with the finesse of Eddie Haskell. “I've been slimed!” he'd say, grimacing with mock pain.

No matter how broadly they smile, we generally aren't fooled when others regard us with contempt, greed or anger. And, since we can't fake sincerity, in order to have a positive impact on other people we may have to start by adjusting our own attitudes. And that's what I'll talk about in this issue.

Warmly, Bev


To Be Persuasive,
Feel It,
Don’t Fake It

November 7th, 2006 * Number 48

As Malcolm Gladwell writes so compellingly in his best-selling Blink, we often judge other people or their intentions with lightening speed. And while not all our snap judgments are fair or accurate, most of us are pretty good at picking up on negativity in other people.

Not only can we sense others' negative energy, but often we are well aware of how they feel about us. And they are just as aware of what we really think of them. In other words, if you are angry at your boss, disinterested in your clients or disgusted with your team, you may be communicating your emotions and assessments more clearly than you realize.

On the other hand, when you are relaxed, centered and truly interested in what the next guy has to say, that attitude will be perceived as well. Research suggests that people will be drawn to you when you are feeling open and curious. But they may find it hard to connect with you when you are preoccupied by your own thoughts or objectives.

In recent studies of leadership and workplace success, experts have increasingly noticed the importance of being self-aware. When you are self-aware, not only are you in touch with your own emotions and values, but also you are honest about them, with both yourself and others. Self-awareness also means that you are aware of other people, and that you understand how your actions might affect them.

If you want to lead or influence other people, it probably will take more than technical skills and a good strategy. In thinking about ways to move ahead in the workplace, consider these suggestions:

  • Manage your energy. One thing that you can't hide is the level and form of your energy. If you are exhausted, despairing or unfocused, that will be reflected in your energy level and other people will realize it. And your negativity may drain the energy of the people around you. So hard work isn't enough to assure your success. To reach your potential you must manage your energy by caring for your physical and spiritual well being.

  • Don't lie. In the long run, being dishonest doesn't work. Manipulators succeed for a while, but generally they are found out. And if what you are feeling seems unacceptable, take the time to manage those feelings – you probably can't hide them.

  • Get centered. To be perceived as authentic, and to focus more clearly on the job at hand, you may need to clear your mind and find a way to relax. Meditation techniques can quiet your mind, calm your emotions, soothe your body and allow your energy to rebound. Don't be turned off by old ideas of what it means to “meditate.” You can get the benefits from conscious practices that range from deep breathing to walking.

  • Listen. When people talk they will know whether or not you are actually listening. If your mind is wandering, bring your attention back to the matter at hand. If you can't focus on the agenda it might be better if you leave the room.

  • Charm them. It's a mistake to think that being charming is all about clever patter. A big part of charm is being genuinely curious about the other person.

  • Resist resistance. Other people will know when you start to resist what they are saying, and that can bring conversations to a bad end. Try to notice your own tendency to resist unwelcome news or suggestions. Practice quieting your sensation of resistance, and try to remain open to what the other side is saying.


  • Want to Read More About
    Deceiving Yourself and Others?

    Below is a brief book review, as well as a link that will allow you to buy the book directly from Amazon.com. For reviews of other helpful books, along with Amazon links, go to the books page of Bev’s website. If you buy a book this way it will contribute to the cost of distributing Bev’s Tips, and be much appreciated.

    Leadership and Self-Deception – Getting out of the box, by the Arbinger Institute, 2000, 2002.

    This little volume offers a classic look at a small slice of organizational behavior. In the form of a business novella, it explores what happens when people fool themselves into blaming others.

    The authors' underlying premise is that we can understand how others feel about us, and it's to that that we respond. In a fictionalized account of a highly successful company, they set forth the premise that self awareness can lead to extraordinary performance.

    Their phrase “in the box” refers to where you'll find yourself when you don't live up to your own value system. Imagine, for example, that your colleagues all plan to work late on an important project. You know that you probably should stay and help them, but you are tired and you want to go home.

    You will be “in the box” if you choose to leave but aren't honest with yourself about what you're doing. When you're in the box, you'll start justifying your decision by inflating your own virtues (“I'm always the one who works hard”) and casting blame on others (“They're so lazy, it's about time they did their share”).

    The “box” concept may help to explain that boss whose high self evaluation is out of touch with reality. The book offers a few intriguing concepts, and is a good read in the process.

    Buy this book.




    Coaching can help you to grow in self awareness. Bev offers executive coaching and leadership consulting, and is available to speak about a broad range of issues related to your work life. Visit her website at www.ClearWaysConsulting.com or email to Bev directly. Bev is associated with Executive Coaching & Consulting Associates.





    Bev’s Tips for a Better Work Life is published on the first and third Tuesday of each month by Beverly E. Jones of ClearWays Consulting, LLC.   Bev is a lawyer and former executive who now coaches accomplished CEO's, public afffairs executives, and other professionals to bring new direction, energy and enjoyment to their work lives.

    Copyright ©2006, ClearWays Consulting, LLC  & Beverly E. Jones

    All rights in all media reserved.  However, the content of Bev’s Tips for a Better Work Life may be forwarded in full without special permission on the condition that (1) it is for non-profit use and (2) full attribution and copyright notice are given.  For other uses please contact Bev Jones.

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